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Return Policy

We want you to love what you wear. If something is not right, here is how returns, exchanges and refunds work. Last updated: October 17, 2026.

Return Window

You can request a return or exchange within 7 days of the day your order is delivered. Requests made after this period cannot be accepted.

Eligible Items

To qualify for a return or exchange, the item must be:

  • Unworn, unwashed and unaltered.
  • In its original condition with all tags attached and in its original packaging.
  • Accompanied by your order number or proof of purchase.

Non-Returnable Items

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items without their original tags or packaging.
  • Items marked as “Final Sale” at the time of purchase.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund, and we will cover the return shipping cost.

How to Request a Return

  1. Email us at azdigitalworks@gmail.com with your order number, the item(s) you want to return and the reason.
  2. We will review your request and reply within 1–2 business days with approval and return instructions.
  3. Pack the item securely with its tags and send it to the address we give you. Please do not ship anything back before your request is approved.

Exchanges

If you need a different size or colour, tell us in your return request. Exchanges depend on stock availability. If the item you want is not available, we will offer a refund instead.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are sent to your original payment method within 5–10 business days, depending on your bank or payment provider. Original shipping charges are non-refundable, unless the return is due to our error.

Return Shipping

For returns because of a change of mind or a size or fit issue, the customer pays the return shipping cost. We recommend using a tracked service, as we cannot take responsibility for returns that are lost or damaged in transit.

Order Cancellations

To cancel an order, contact us as soon as possible. We can cancel only if it has not yet been shipped. Once an order has been dispatched, our standard return process applies.

Contact Us

Need help with a return? Write to us at azdigitalworks@gmail.com and we will get back to you within 24–48 hours.